Reference

How We Guard Your Account Information

Your deposits via DANA, OVO, GoPay and QRIS, your withdrawal history, and every login detail stay encrypted on our servers.

Encrypted account storageLocal payment data securedYour withdrawal history private
bataratoto How We Guard Your Account Information
PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Email Support

Send a data request or privacy concern to our support team at [email protected]. We respond to all account-related inquiries within 24 hours, including requests for your personal information or deletion.

Live Chat

Open our live chat in the bottom-right corner of the lobby. Our team in Bandung and across Indonesia handles privacy questions in English during support hours, typically 08:00–22:00 daily.

Account Settings

Access your privacy preferences directly in your account settings under 'Data & Communications'. You can view stored personal details, update contact info, or adjust email notification settings from any device.

SECURITY & RETENTION

How We Keep Your Information Safe

Encrypted Storage

All account details, DANA and OVO transaction IDs, GoPay confirmations and QRIS payment hashes are stored in encrypted databases. Your password is never saved in plain text; we use industry-standard hashing so even our team cannot see it.

Cookie & Session Policy

When you log in via mobile or desktop, we use session cookies to keep you signed in safely. These expire after 30 minutes of inactivity for security; your game progress saves to your account instantly. We do not sell cookie data to third parties.

Data Retention Timeline

We keep your account data for as long as your account is active. Withdrawal records and DANA, OVO, GoPay and QRIS payment receipts are retained for 7 years for regulatory compliance. After account closure, we delete most personal data within 90 days.

Third-Party Access

We share your data only with payment processors, bank partners and anti-fraud services necessary to process your DANA, OVO, GoPay or QRIS deposit and withdrawal. We never sell your email, phone or gameplay data to advertisers or data brokers.

Account Verification

When you request a withdrawal, we verify your identity by matching your registered phone number or email with the payment method you're using. This happens automatically in seconds; you'll see the status in your account history.

Data Correction & Deletion

You can update your name, address or email directly in account settings. To request deletion of your full data profile where local law permits, contact our support team. We confirm the request and action it within 30 days.

Your Privacy Policy Questions Answered

No. We never sell your name, email, phone number, or gameplay history to marketers, data brokers or other platforms. We share deposit and withdrawal data only with payment processors and fraud-prevention partners who help us keep your account safe.

We retain DANA, OVO, GoPay and QRIS payment records for 7 years to comply with financial regulations. General account activity logs are kept for 2 years. After your account is closed, we delete most personal information within 90 days.

Yes. Open a support ticket at [email protected] or ask in live chat, and request your data export. We'll send you a file containing your account details, transaction history, and gameplay records within 7 days.

Once you close your account, we stop using your data for marketing or gameplay analysis. We keep withdrawal and deposit records for 7 years for compliance. All other personal details are deleted within 90 days, depending on local law.

We use end-to-end encryption for all payment transactions. DANA, OVO, GoPay and QRIS payment method information is tokenised—we don't store your actual card or bank details in our system, only a secure reference code.

Absolutely. You can toggle email notifications in your account settings under 'Data & Communications', or reply to any email with 'unsubscribe'. You'll still receive security alerts and account-critical messages.

We use session cookies to keep you logged in safely—they expire after 30 minutes of inactivity. We track which games you play so we can improve the lobby and show you titles similar to ones you enjoy. You can turn off non-essential cookies in your browser settings anytime.